CRA to transition to online delivery of business correspondence

The Canada Revenue Agency (CRA) recently announced that, starting in the spring of 2025, it will transition to using the CRA’s online portal for businesses (My Business Account) as the default method of sending correspondence to businesses, instead of sending it by mail.

To prepare for this transition, it is crucial that business owners or representatives sign in to My Business Account and confirm that the email address the CRA has on file is accurate. This will ensure that no correspondence is missed and that the CRA can notify the business, via email, when correspondence has been transmitted through My Business Account.

This transition applies to all:

  • new business number and program account registrations;
  • existing businesses registered for My Business Account; and
  • businesses who have a representative that accesses the CRA’s services on their behalf via Represent a Client.

Starting in May 2025, however, a business owner or representative of the business may request that the business continue to receive correspondence from the CRA by mail. This can be done in one of two ways:

  1. select paper mail as the delivery method for correspondence in My Business Account; or
  2. fill out and mail form RC681 – Request to Activate Paper Mail for Business to the CRA.

The CRA will continue to send correspondence by mail to existing businesses not registered for My Business Account (through a business owner or representative) and non-resident businesses without access to My Business Account (through a representative or a Canadian-resident owner). The same applies to registered charities unless they sign up to receive online mail.

Prepared by: Molly Martin

Molly Martin is an associate practicing in the firm’s Toronto office. Molly’s practice focuses on tax litigation and taxpayer representation at every level and also includes tax planning for businesses, individuals, not-for-profits and charities. Molly Martin writes on tax issues… more »

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